WONDERBOOM SUPPORT

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FAQs

  • If your Ultimate Ears Speaker looks like it needs a pick me up after a few too many long nights and crazy adventures, try the following to renew it. CLEANING THE ACOUSTIC SKIN (I.E. THE FABRIC) You’ll need a water wand or a spray bottle, dish soap, and soft bristle brush. Make sure your Ultimate Ears Speaker is turned off Moisten the fabric on your Ultimate Ears Speaker with water using a water wand or spray bottle. Wet a soft bristle brush with soapy water and lightly scrub the skin of your Ultimate Ears Speaker. Quickly rinse the soap off or wipe with a damp cloth. Once clean, allow the speaker to air dry completely before charging it.

    CLEANING THE RUBBER SPINE

    You’ll need a cotton or microfiber cloth and a common household cleaner, like isopropyl alcohol or window cleaner. Or you can use disinfectant wipes. Apply some cleaning solution to the microfiber cloth. Wipe the rubber strap as well as the top and bottom caps. Wipe any excess cleaning solution off with a dry cloth. Once clean, allow the speaker to air dry completely before charging it. The micro-USB charging cable included with your Ultimate Ears Speaker is not waterproof.

    Never charge your Ultimate Ears Speaker if the micro-USB port, charging cable or connectors are wet, dirty or damaged. Always charge your speaker with a clean, dry micro-USB connector. If you think your cable or connector has been compromised in any way by water or other contaminants, do not use it to charge your speaker. Contact us for a replacement cable.

  • While we encourage you to take your Ultimate Ears Speaker wherever the party goes, we also want it to look great and last as long as possible. We highly recommend that you thoroughly rinse your Ultimate Ears Speaker with fresh water after using it in a swimming pool or the ocean. Once clean, allow the speaker to air dry completely before charging it. While the speaker is waterproof, the chemicals and salt in your pool or the ocean can damage the waterproof seals over time if not rinsed off after use. The micro-USB charging cable included with your Ultimate Ears Speaker is not waterproof.

    Never charge your Ultimate Ears Speaker if the micro-USB port, charging cable or connectors are wet, dirty or damaged. Always charge your speaker with a clean, dry micro-USB connector. If you think your cable or connector has been compromised in any way by water or other contaminants, do not use it to charge your speaker. Contact us for a replacement cable.

  • Your WONDERBOOM is rated IPX 7. This means it can survive immersion in 1 meter or 3.3 feet for up to 30 minutes.

  • Playtime

    Overall playtime depends on how you use your Ultimate Ears Speaker, with things like the type of music and volume level all affecting the overall playtime. However, when played at roughly mid-volume, you can expect you can expect up to the listed hours of playtime from one full charge.

    Charging

    Using the USB cable provided, and a standard USB port (e.g. Laptop) it will take approximately 5 hrs. 30 mins to recharge your Ultimate Ears Speaker to 100%. Wonderboom can also be charged with most USB chargers and times will be faster depending on the output of the USB charger you use.

    Never charge your Ultimate Ears Speaker if the micro-USB port, charging cable or connectors are wet, dirty or damaged. Always charge your speaker with a clean, dry micro-USB connector. If you think your cable or connector has been compromised in any way by water or other contaminants, do not use it to charge your speaker. Contact us for a replacement cable.