FAQs

You can reset your WONDERBOOM back to its default, out of the box settings. Here’s how: Turn on your WONDERBOOM. Press and hold the Volume “-” and the Power button together for about 10-15 seconds. You will hear a tone to confirm the reset has completed. The WONDERBOOM will turn off. When you turn it on again, it will be ready to pair.

Your WONDERBOOM was created with the best possible features and will not need any updates to make it better.

If you’re having an issue and can’t find the answer in our FAQs, please don’t hesitate to reach out to our customer support team. You can send us a message or give us a call. Our contact information is on the support page on the web and also in the support section of the app. Please have this information available when you contact us: · Serial Number (S/N) · Part Number (P/N) · Model Number (M/N) Product information The product information is located under the weather door of your speaker (in the compartment where the charging port is located). Warranty

If your Bluetooth device won’t connect to your WONDERBOOM, try the following:

• Make sure your speaker is turned on

• Make sure your device is paired with your speaker and Bluetooth is active

• Place your Bluetooth device closer to the speaker – it might be out of range

• Move your Bluetooth device and speaker away from other wireless sources – you could be experiencing interference

• Turn your ULTIMATE EARS speaker off, and then back on again

• If you have multiple ULTIMATE EARS speakers, make sure you’re connected to the correct one

• Your ULTIMATE EARS speaker can store up to 8 devices in memory and keep three active connections (two for BOOM) devices at a time -- make sure you don’t already have three devices connected

NOTE: If this is the first time you’re pairing a device with your speaker, you don’t need to press the Bluetooth connection button. It comes out of the box ready to pair.

If you’re having trouble with audio distortion or drop-outs on your ULTIMATE EARS speaker, try these suggestions:

• Move the audio source closer – it might be out of the range of your speaker.

• Move away from other sources of wireless signal – you could be experiencing interference.

• Make sure your speaker has enough battery power (connect it to a power source with the supplied adapter).

• Adjust the volume on both the audio source and your speaker.

• Restart both your speaker and the audio source.

• **Re-pair your device with your speaker **-- In your Bluetooth menu, find your speaker then Unpair or Forget the speaker. On your speaker, press and hold the Bluetooth connection button to place it in pairing mode. Find the speaker in the Bluetooth menu on your device to reconnect.

• If you’re using two ULTIMATE EARS speakers (in Double Up mode), try disconnecting and streaming to one speaker only.

NOTE: If you’re streaming audio content from the internet, the issue could be with the internet connection and not your speaker.

To Double Up two WONDERBOOM speakers, do the following: Make sure one of the speakers is connected to your source device. Press the ULTIMATE EARS logo button on both speakers at the same time and hold for three seconds until you hear the pairing tone. Once the speakers have successfully doubled up, you should hear a confirmation tone and music from both of your speakers.