ROLL 2 SUPPORT

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FAQs

  • If your Ultimate Ears Speaker looks like it needs a pick me up after a few too many long nights and crazy adventures, try the following to renew it.

    CLEANING THE ACOUSTIC SKIN (I.E. THE FABRIC)

    You’ll need a water wand or a spray bottle, dish soap, and soft bristle brush. Make sure your Ultimate Ears Speaker is turned off Moisten the fabric on your Ultimate Ears Speaker with water using a water wand or spray bottle. Wet a soft bristle brush with soapy water and lightly scrub the skin of your Ultimate Ears Speaker. Quickly rinse the soap off or wipe with a damp cloth. Once clean, allow the speaker to air dry completely before charging it.

    CLEANING THE RUBBER SPINE

    You’ll need a cotton or microfiber cloth and a common household cleaner, like isopropyl alcohol or window cleaner. Or you can use disinfectant wipes. Apply some cleaning solution to the microfiber cloth. Wipe the rubber strap as well as the top and bottom caps. Wipe any excess cleaning solution off with a dry cloth. Once clean, allow the speaker to air dry completely before charging it. The micro-USB charging cable included with your Ultimate Ears Speaker is not waterproof.

    Never charge your Ultimate Ears Speaker if the micro-USB port, charging cable or connectors are wet, dirty or damaged. Always charge your speaker with a clean, dry micro-USB connector. If you think your cable or connector has been compromised in any way by water or other contaminants, do not use it to charge your speaker. Contact us for a replacement cable.

  • Your ROLL 2 is rated IPX 7. This means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.