FAQs

Yes, you can reset your ROLL 2 back to its default settings, basically, like you just took it out from its packaging. Here’s how Turn on your ROLL 2. Press and hold the Volume “-” and the Power button together for about 10–15 seconds. You will hear a tone to confirm the reset was completed. The ROLL 2 will turn off. When you turn it on again, it will be ready to pair. Note: All of your settings (Language, paired devices, EQ, speaker name, Double Up, etc) will be reset to the default settings, but if you have updated the speaker, the updated firmware will remain. Your speaker will not reset itself to a previous version of firmware.

If you have multiple ROLL 2 speakers connected to one or more iOS devices, you might not be able to select which speaker to use with the iOS Airplay menu. If you have two Bluetooth sources, try disconnecting the second source and use only one source.

ROLL 2 was designed to be used with a 3-pole (non-microphone or inline remote cable) auxiliary connector. You may experience unexpected behavior with controls if you use a 4-pole (with inline microphone and/or inline remote) auxiliary cable. Only use a 3-pole cable with your ROLL 2.

If your Bluetooth device won’t connect to your ROLL 2, try the following: Make sure your device is paired with your speaker and Bluetooth is active (see “Can I pair multiple Bluetooth devices (smartphone, tablet, etc) with my ROLL 2?”). Place your Bluetooth device closer to the speaker – it might be out of range. Move your Bluetooth device and speaker away from other wireless sources – you could be experiencing interference. If you have multiple ROLL 2 speakers, make sure you’re connected to the correct one. Try turning Bluetooth Off, then back On again on your smart device.

Unpair, then re-pair your device with your speaker: Go to the Bluetooth Devices menu of your smart device Find ROLL 2 and tap the “i” icon for iOS or the gear icon for Android Tap “Forget this device” for iOS or “Unpair” for Android Follow the steps in the “Can I pair multiple Bluetooth devices (smartphone, tablet, etc) with my ROLL 2?” FAQ to re-pair your ROLL 2. Turn your ROLL 2 Off, then back On again. NOTE: If this is the first time you’re pairing a device with your speaker, you don’t need to press the Bluetooth connection button. It comes out of the box ready to pair.

You may experience audio problems during playback if you have two devices connected and the one on standby is a Mac computer. If you experience this, try the following: Make sure you pause or stop the playback on the Mac computer. Turn Bluetooth off on the Mac computer. On the Mac computer, select “Don’t use this device” from the Bluetooth preference pane in System Preferences.

If you’re having trouble with audio distortion or drop-outs on your ROLL 2, try these suggestions: Move the audio source closer – it might be out of the range of your speaker. Move away from other sources of wireless signal – you could be experiencing interference. Make sure your speaker has enough battery power. Adjust the volume on both the audio source and your speaker. Try turning Bluetooth Off, then back On again on your smart device.

Unpair, then re-pair your device with your speaker: Go to the Bluetooth Devices menu of your smart device Find ROLL 2 and tap the “i” icon for iOS or the gear icon for Android Tap “Forget this device” for iOS or “Unpair” for Android Follow the steps in the “Can I pair multiple Bluetooth devices (smartphone, tablet, etc) with my ROLL 2?” FAQ to re-pair your ROLL 2. If you’re using two ROLL 2 speakers (in Double Up mode), try disconnecting and streaming to one speaker only. NOTE: If you’re streaming audio content from the internet, the issue could be with the internet connection and not your speaker.

Some devices will hold onto connection with ROLL 2 even after the stream is paused or the connection is idle. To fix this issue, try the following on the device you no longer want to use: Turn off the Bluetooth connection or On Android, you can go to the Bluetooth device menu and tap on the ROLL 2 to disconnect. This should allow another device to connect to your ROLL 2.

If your iOS device no longer connects to your ROLL 2, try the following: Turn your ROLL 2 off and then back on. Turn your iOS device off and then back on. If your iOS device still won’t connect, you should re-pair your device with the ROLL 2. Here’s how: In the Bluetooth menu on your iOS device, locate ROLL 2 and tap the “i” icon next to it.. Tap Forget this Device. Turn your speaker on. Hold down the Bluetooth button (on the back of the speaker under the power button) until you hear a tone. NOTE: The Bluetooth connection button will blink rapidly, meaning the speaker is ready for pairing. On your device, go to the Bluetooth menu and scan for devices. Tap ROLL 2 to pair.

ROLL 2 gets better all the time through regular, over-the-air updates. These updates are quick and easy and can be wirelessly downloaded through the ROLL 2 app. To get started, connect your ROLL 2 to your smart device, open the ROLL 2 app, and tap on “More” to see if there are updates available for your speaker. If there are, just tap to begin the update and the app will take care of the rest. APP STORE GOOGLE PLAY