FAQs

After updating to iOS 13, you will need to allow the app to access Bluetooth. To do so, in your iOS Settings, go to your speaker’s app settings and turn on the Bluetooth access.

In case you have installed the app after the iOS update, you will be prompted with a message requesting Bluetooth access for the app. In this case, just click on “OK” to give access.

If you’re having trouble with audio distortion or drop-outs on your speaker, try these suggestions:

Move the audio source closer — it might be out of the range of your speaker.

Move away from other sources of wireless signal (microwave, routers, cordless phones, etc.) — you could be experiencing interference.

Make sure your speaker has enough battery power (connect it to a power source with the supplied adapter).

Adjust the volume on both the audio source and your speaker.

Restart both your speaker and the audio source.

Re-pair your device with your speaker.

NOTE: If you’re streaming audio content from the internet, the issue could be with the internet connection and not your speaker.

If your Bluetooth device won’t connect to your Ultimate Ears speaker, try the following:

Make sure your speaker is turned on.

Make sure your device is paired with your speaker and Bluetooth is active.

Place your Bluetooth device closer to the speaker — it might be out of range.

Move your Bluetooth device and speaker away from other wireless sources — you could be experiencing interference.

Turn your speaker off, and then back on again.

If you have multiple speakers, make sure you’re connected to the correct one.

NOTE: If this is the first time you’re pairing a device with your speaker, you don’t need to press the Bluetooth connection button. It comes out of the box ready to pair.