FAQs

If your D-ring (standard or POWER UP) becomes defective and you’re in warranty, contact our support team and we’ll get you a replacement. If you need a replacement for something not covered under warranty or just want an extra D-ring, you can purchase one from the Ultimate Ears website. Click here to get to our spare parts store.

If your cable stops working or becomes defective and you’re in warranty, contact our support team and we’ll get you a replacement. If you need a replacement for something not covered under warranty or just want an extra cable, you can purchase one from the Ultimate Ears website. Click here to get to our spare parts store.

If your power adapter stops working or becomes defective and you’re in warranty, contact our support team and we’ll get you a replacement. If you need a replacement for something not covered under warranty or you just want an extra power adapter, you can purchase one from the Ultimate Ears website.

If you’re trying to update your speaker and the update fails, try the following:

Make sure you have the latest version of the app — check the Apple App Store or Google Play Store to make sure you have the latest version.

Make sure your speaker is connected to WiFi — firmware updates come through WiFi and not over Bluetooth.

If your speaker has less than a 20% charge, make sure you connect it to power before you start the update.

Turn your speaker off and then back on again.

No, you cannot revert firmware once you update.