You have 30 days from the date of delivery to return your earphones for a full refund.

Your ears are constantly changing in shape. We hold impressions in our system for up to 5 years. Once your impressions exceed 5 years, you will need new impressions. If you have impressions that meet our requirements and are less than 5 years old, we can use them to create your earphones.

Earphones mades with audiologist impressions will provide you with a Pro fit.

Ultimate Ears Customs have passive noise isolation, which means that they passively cancel outside noise. In the world of noise cancelling earphones, outside noise is either actively or passively cancelled.

Many over the ear headphones have an electrical feature that is turned on to cancel noise. In our case, however, passive noise isolation is acquired by creating a perfect seal with our in-ear molding tips. Our custom fit provides a secure, snug fit to isolate outside noise. The better the seal, the higher the reduction in outside noise. This type of fit also helps prevent people around you from hearing your music.