PLACING A SERVICE ORDER
Need help placing a service order? Follow the steps below for the quickest turnaround! Please note that the customer is responsible for shipping to Ultimate Ears Professional's facility as well as any duties, taxes, or fees.
INSTRUCTIONS:
Begin by completing the service form here
Print the confirmation email and ship with the service order OR include the order number on the shipping label
Ship your IEMs to:
Ultimate Ears Pro
Attn: Ultimate Ears Repair Dept. [Order #]
3 Jenner, Suite #180
Irvine, CA 92618
AFTER PURCHASE:
You will receive a confirmation within 24 hours of your package’s arrival, along with an estimated completion date.
TURNAROUND TIME AND RUSH SERVICE
Standard turnaround: 10 business days from arrival at our lab
Rush service: 5 business days for an additional $99, subject to availability
to request a rush order, please contact us here