PLACING A SERVICE ORDER
Need help placing a service order? Follow the steps below for the quickest turnaround! Please note that the customer is responsible for shipping to Ultimate Ears Professional's or Devoxuan’s facility as well as any duties, taxes, or fees.
INSTRUCTIONS:
Begin by completing the service form here
Print the confirmation email and ship with the service order OR include the order number on the shipping label
Ship your IEMs to the repair center of your choice:
Ultimate Ears Pro
Attn: Ultimate Ears Repair Dept. [Order #]
3 Jenner, Suite #180
Irvine, CA 92618
OR
Attn: Devoxuan LLC [Order #]
1F, No. 742, Tianxin Rd.
Xinpu Township,
Hsinchu, Hsinchu County 305050
TAIWAN
*Please note that the customer is responsible for any duties, taxes, and fees incurred from service at UE Pro’s certified repair facility, Devoxuan.
AFTER PURCHASE:
You will receive a confirmation within 24 hours of your package’s arrival, along with an estimated completion date.
TURNAROUND TIME AND RUSH SERVICE
Standard turnaround: 10 business days
Rush service: 5 business days for an additional $99, subject to availability on a very limited basis
to request a rush order, please contact us here
DEVOXUAN CONTACT
The number for the Taiwan repair center is 886-3-5886057, with a line open from 8 a.m. to 5 p.m. To reach the center by email, please do so at devoxuan5656@gmail.com.