PLACING A FIT ADJUSTMENT ORDER
Fit Adjustments Are Normal!
If your in-ear monitors (IEMs) don’t feel quite right, don’t worry. Fit adjustments are a normal part of the process. At UE Pro, we offer complimentary fit adjustments within 90 days of receiving your order. Ensuring a proper seal helps protect your ears and enhances your ability to listen, mix, or perform with confidence.
Turnaround Time & Rush Service
Standard turnaround: 10 business days from arrival at our lab
Rush service: 5 business days for an additional $99, subject to availability
To request a rush order, please contact our lab here
In-Warranty Fit Adjustment Instructions
1. Check warranty eligibility: Contact support here
2. If eligible, you’ll receive a code to waive adjustment fees
3. Complete the Fit Adjustment Form
4. Ship your IEMs to:
Ultimate Ears Pro
Attn: Ultimate Ears Repair Dept. [Order #]
3 Jenner, Suite #180
Irvine, CA 92618
You’ll receive a confirmation within 24 hours of your package’s arrival, along with an estimated completion date.
Out-of-Warranty Adjustments
If you're outside the 90-day window, please proceed to submit a fit adjustment order. A $199 service fee applies for out-of-warranty fit adjustments. Please ship to the address above.
*Optional* Help Us Help You—Send Photos!
To speed up your adjustment and help us better understand your fit issue, include four clear photos: two of your left and right ears and two of the IEMs in your ears:
Print and include them with your shipment
OR
Email them with your order number to uehelp@ultimateears.com