ULTIMATE EARS FITS SUPPORT

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FAQs

  • UE FITS comes with a perfect fit guarantee and a 30-day risk-free return policy. You have 30 days from the date you receive your earbuds to return them if you are not satisfied.

  • Our Lightform custom tips mold to the contours of your ears in about 60 seconds using the UE FITS app. If you have any fit issues after molding your tips our fit experts will be here to work with you until you get the perfect fit. If we can’t resolve your fit issues to your liking, you can return your earbuds within 30 days of receiving them for a full refund.

  • UE FITS are currently only available within the US.

  • Payment is processed when your order is placed.

  • In stock items ship within 24 hours with the exception of weekends. Orders will ship using standard ground shipping.

  • Yes, you can cancel at any point before your order ships for a full refund.

  • You can apply one discount per order.

  • UE FITS comes with a set of Lightform ear tips, a pocketable charging case, and a USB-C charging cable.