ULTIMATE EARS DROPS SUPPORT

UE DROPS comes with a perfect fit guarantee and a 30-day risk-free return policy. You have 30 days from the date you receive your earbuds to return them if you are not satisfied.

UE DROPS come with a 1-Year Limited Warranty. The warranty covers any manufacturing defects or failures for up to 1 year after purchase

UE’s patented Lightform technology uses light to mold the gel-filled earbud tips to the contours of your ear. We send you an at-home fit kit that will capture your ear impressions. It will have a return label to send your impressions back to us and we’ll work our magic. The final product will be handcrafted and sent to you, they will be uniquely shaped for your ears only.

Your UE DROPS comes with a set of bespoke custom earbuds, a charging case, and a USB-C charging cable.

The UE DROPS will be custom made to the exact shape of your ears. With ears being just as unique as fingerprints, sometimes an adjustment is needed. If you have any fit issues after receiving them, our fit experts will be here to work with you until you get the perfect fit. If we can’t resolve your fit issues to your liking, you can return your earbuds within 30 days of receiving them for a full refund.

UE DROPS are currently only available in the US.

We will ship out the fit kit that allows you to capture your ear impressions within 1-2 business days of placing your order. After we receive and process your impressions we will email you an anticipated ship date.

You can apply one discount per order.

UE DROPS uses passive noise isolation. They are crafted to the unique contours of your ears to block outside noise so you can listen at a safe, comfortable volume.