FAQs

Having issues with your IEMs? Please see some of our troubleshooting guides here.

If you have already tried troubleshooting the issue, not to worry, our skilled technicians can take care of your IEMs through a repair order.

If swapping between devices there may be a break in audio and microphone functionality while the primary connection changes from one device to another. Also, check your player or music streaming settings on your Bluetooth device.

If you are still experiencing the same issue after checking the above, try the following steps:

1. Make sure you are not accidentally pressing the pause or stop buttons on the inline controller.

2. Make sure your buds are powered off.

3. From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

4. Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.

5. Power on your buds and re-pair them to your device.

On some Android devices, the Bluetooth volume and media volume are not linked. Please check the volume level on your Ultimate Ears as well as on your music device and ensure the volume is not turned all the way up or down.

We do our best to provide a perfect fit, but sometimes a fit adjustment is needed.

To adjust your fit we will need to get some information. Please use our Fit Adjustment Questionnaire. The information you provide there will help us in getting you to your perfect fit.

Once we have your submission, we will have an agent get in touch with you providing the next step to getting you the perfect fit as soon as we can, but it may take us a few days to get back to you. We are experiencing delays with the continued closure of our offices, as we support local efforts on social distancing.